Shopify app
Let customers fix their own order before it ships.
FixOrder adds a small “Need to change something?” block to the Thank you page, the Order status page, and customer accounts. Customers make the change; you get an email and a tagged order instead of a support ticket.
$49/month with a 14-day free trialWhat customers can do
Fix a shipping address
Customers correct a typo or a stale saved address themselves, within the same country and inside your edit window.
Swap size or color
Only to an in-stock variant of the same product at exactly the same price, so there's never anything to charge or refund.
Cancel before fulfillment
Customers cancel and pick a reason while the order is still unfulfilled. Stock is restocked; you issue any refund from Shopify admin.
Shopify Protect and address changes
Changing the shipping address after checkout voids Shopify Protect on orders it covers. FixOrder doesn't hide this: merchants must acknowledge it before address edits can be turned on, customers on protected orders see a warning they must accept before saving, and the merchant email for those orders says coverage is likely void.
How it works
- Choose the edit window (30 minutes by default), which actions to allow, and tags to exclude.
- Add the FixOrder blocks in the checkout and customer account editors.
- Customers change their order themselves; you get a confirmation email and a tagged order.